Refund policy

Refund & Returns Policy (Or: What Happens If Something Goes Wrong)

The Short Version (Because Who Has the Energy for Legal Jargon)

Everything in the Anxiously Ever After shop is made to order through our partners. That means when you buy a hoodie, a tumbler, a candle, or a hooded blanket, it's printed just for you. There's no warehouse. No sad pile of unsold merch gathering dust. This is good for the planet, but it does mean I can't offer refunds or exchanges if you change your mind, order the wrong size, or decide you don't fancy it after all.

If something arrives damaged, misprinted, or looking nothing like it should, that's different. That's on us (or our partners), and I'll sort it. Promise.

— Jennie

The Slightly Longer Version (For the Details)

Made to Order = No Refunds for Change of Mind

Every single item in the Anxiously Ever After shop is printed on demand through our partners. As soon as you place your order, it goes into production just for you. Because of this, I do not offer refunds or exchanges for:

  • Change of mind
  • Ordering the wrong size or colour
  • Deciding you don't like the item after it arrives
  • Any reason other than a fault with the product itself 

Please, please check the size guide before you order. It's on every product page. If you're between sizes or unsure, size up. Hoodies are forgiving. T-shirts are relaxed fit. Blankets are oversized. You'll be fine.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, misprinted, or with a manufacturing fault, I will absolutely put it right.

Our partners offer a free reprint or full refund for damaged products or manufacturing errors if reported within 30 days of product delivery. Here's what to do:

Email jacle.shop@yahoo.com within 30 days of receiving your order. Include:

  • Your order number
  • A couple of clear photos showing the damage or fault
  • A brief description of what's wrong

I'll submit the issue to our partners on your behalf. Once approved, they'll arrange a free replacement to be sent to you, or issue a full refund—whichever you prefer. You do not need to return the damaged item.

Please note: For DTG (direct-to-garment) printed items like t-shirts and hoodies, there's a tolerance of 0.5 inches for print placement. Minor variations in where the design sits on the garment won't be considered defects. Similarly, garment sizes may vary slightly from the size guide—differences under 1 inch are within standard manufacturing tolerances.

Lost or Delayed Packages

I use our partners, Printify & Gelato to fulfil and ship all orders. Delivery times are estimates, not guarantees.

If your order hasn't arrived within 21 days of the estimated delivery date (UK) or 30 days (international), please email me. I'll investigate with our partners. If it's genuinely lost in transit, our partners offer a free reprint or refund.

If the tracking shows "delivered" but you can't find it, please:

  • Check with neighbours or anyone else in your household
  • Check around your property (behind bins, in porches, in safe places)
  • Contact the carrier directly using the tracking number

I can't offer refunds for packages marked as "delivered" that have gone missing after delivery. (I know that's frustrating. I wish I could control what happens after it leaves the courier's van, but I can't.)

Wrong Shipping Address

If you accidentally provided the wrong shipping address at checkout, please email me immediately. If the order hasn't gone into production yet, I can cancel it so you can place a new order with the correct address.

If the order has already been produced and shipped, our partners don't offer refunds or reprints for orders sent to an incorrect address provided by the customer. In the case of an unsuccessful delivery due to an incorrect address, our partners may offer a partial refund of the product price only.

Please double-check your address before hitting "pay." It saves everyone a lot of heartache.

Cancellations

Because items go into production quickly after you order, I can only accept cancellations within 2 hours of placing the order. After that, it's already being made, and I can't stop it.

Email jacle.shop@yahoo.com as soon as possible if you need to cancel.

Exchanges

I can't offer direct exchanges for different sizes or colours because each item is printed to order. If you want a different size or colour, you'll need to place a new order.

If your item arrives faulty, our partners will replace it with the same item in the same size and colour unless you specifically request otherwise.

European Union Customers (Right of Withdrawal)

If you're ordering from the EU, please note: the standard 14-day "right of withdrawal" does not apply to goods that are made to the consumer's specifications or clearly personalised. Print-on-demand items fall under this exemption. By placing your order, you acknowledge that the item is being produced specifically for you.

Digital Downloads

If you've purchased a digital download (guides, worksheets, etc) and haven't downloaded the file yet, email me and I'll sort it. If you've already downloaded it, I can't offer a refund (because you've got the thing). But if you explain what happened, I'll do my best to help. I'm a human, not a corporation.

Questions?

If you're unsure about anything—sizing, colours, what "relaxed fit" actually means—please email before you order. I'd rather you get it right the first time than have to deal with disappointment later.

jacle.shop@yahoo.com

I'll get back to you within 48 hours. (Usually faster. Sometimes slower if I'm having a wobbly day. But I will reply.)

— Jennie

Anxiously Ever After